Beschreibung
communication with stress
A course with Matthias Werner and Gero Mayer
Yes, customers are afraid to buy something. Surprising diagnoses, new life situations, possible wrong decisions and expectations of having to make the so-called „right decisions“ cause internal stress and anxiety among customers.
Mental trainer Matthias Werner and master optician Gero Mayer show these situations and give practical tips on how to deal with them.
workshop communication
A workshop with Matthias Werner and Gero Mayer
This workshop was held during thesicht.Kontakte 2018 in Munich. For all those who missed it, it is now also available as a video.
The conversation with the customer, here parents & children, is probably the most common action in everyday business.
Communication with the customer often determines the further course of treatment and advice and the use of additional services. Just one wrong word or gesture can stress the customer. Further treatment becomes more difficult.
A customer who is stressed, afraid or even panicking is hardly able to cooperate. This workshop is about recognizing and dealing with your own stress and that of the customer, i.e. the parents and children.
With the right tools, the stress can even be used for the benefit of the customer. Get to know linguistic and body language ways to have a positive effect on the customer relationship.
The complete workshop for only EUR 19
Interactive course on communication
A course with Gero Mayer and Matthias Werner
communication in business. We offer an interactive course on communication in business. Send us your questions and situations that concern you and we will create a course that revolves around you and the topics that really interest you.
You can ask questions about all conceivable situations in your day-to-day business. Be it sales situations or arguments with your boss or colleague. There are no borders!
SUBMIT YOUR QUESTIONS NOW!
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